Q: Where is your company based?
A: Element Coffee Trading LLC is a family-owned coffee trading company and our office is based in Arjan – Dubai | United Arab Emirates.
Q: Will your capsules work with my coffee machine?
A: Our capsules are fully compatible and will work great with all Nespresso OrginalLine coffee machines. However, please note our capsules ARE NOT compatible with Nespresso Vertu Coffee machines.
Q: I am not sure which brand to buy or which one I would like the most?
A: Well, off-course, if you are not sure at the start we highly recommend you try our “Welcome Sampler Package” at a discounted rate which will provide you the opportunity to try all our current 3 brands in the smallest format. Once you determine your favorite…this can become your Go-To coffee or you might love them all and back to square one 🙂
However don’t worry we have the answer:
1. Start your day with our element Supreme Dark Roast as it’s the boldest in our range and will surely provide you the morning boost with a great taste. This blend can also be enjoyed as a longo and even up to 110 ml you will still get the great taste with a nice caffein kick.
2. If you usually like to enjoy another cup of coffee before lunch while at work, after a nice workout or just hanging around, we recommend a nice espresso from our Cafe Olimpico brand which is a refined and sophisticated medium roast with balanced taste notes. This can also be great after lunch if you are managing your cups of coffee.
3. And for the finale, if you still need one extra late boost, we highly recommend you can end your day with an espresso from our most premium and speciality coffee brand 100% Jamaica Blue Mountain. You will surely savor the smooth, creamy and sweet notes with every sip.
*If you enjoy your coffee with milk, all the above recommendations also work well for milk-based drinks.
*Enjoy.
Q: How soon can I get my order delivered?
A: We will work closely with our delivery partner to ensure all orders placed on weekdays prior to 2pm will be delivered the next day. For orders placed after 2pm or on weekends, we will do our best to have your order delivered within 2/3 days max.
Q: My order is delayed…
A: f for any reason you haven’t received your order within the stated timeframe, pls don’t hesitate to call/contact us on our Mobile/WhatsApp number or email ID and we will investigate and revert back right away.
Mobile/WhatsApp: 055-123-5049 Email : info@elementcoffeeme.com
Q: What is your return policy?
A: If for any reason you are not happy with your order, first please contact us to give us a chance to see if we can help you with anything not making you happy because we aim to provide a better coffee for a better world….and if you are still not happy please ensure you let us know within 30 days from the date of purchase and we would provide a refund as long as the boxes/pouches are unopened.
Q: I have tried biodegradable capsules in the past and wasn’t happy with the quality of the coffee.
A: We hear you and can tell you not all coffee capsules are the same.
Our capsules are great and you can judge them once you try them… let us tell you why we think you will love our capsules. To make a great coffee capsule requires 3 main components or what we like to call “The Art of Making a great Coffee Capsule” :
1. A high quality capsule designed to work well: All our empty-capsules are sourced and manufactured in Europe and of the highest quality.
2. Manufacturing expertise: We only deal with one Canadian manufacturing company that only specializes in the processing of such capsules with years of expertise, experience and a proven track-record.
3. Great freshly roasted coffee: All the coffee brands we cary are carefully selected from top micro-roasters or coffee-houses with years of history and heritage. You can visit our Product Range page elementcoffee.ae/product-range to find more about the coffee brands we select.
Now that you know our secret and we know you care about the environment..give our capsules a chance and try any of our brands based on your coffee preference.
Q: Can I also purchase roasted coffee beans for the same capsules brands you have available?
A: It’s great you love our coffee and we are always brining in new blends and brands of roasted coffee beans. Pls always check our online store to see our latest products or contact us directly on info@elementcoffeeme.com to see the range of our latest beans.
Q: Where else can I buy your capsules coffee online?
A: Off course, we would love for you to give us a chance and trust us by placing your order right here on our elementcoffee.ae/online-store . However, we are also very pleased that our products are currently listed on Amazon & Noon in the UAE.
Q: Do you ship outside of the UAE?
A: If you are currently outside of the UAE and would like to purchase our products we would love to help you. Please send us a message and we will help organize this for you as the shipping fees may vary from across the GCC and ME. So, for now this will be based on case-by-case depending on the location…don’t hesitate to contact us.
Q: Need more info
A: Please don’t hesitate to contact us for more information:
info@elementcoffeeme.com